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	<title>Life Putting - Dan Putt &#187; customer service</title>
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	<link>http://danputt.com</link>
	<description>trying to make sense of it all</description>
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		<title>Dear Jetblue,</title>
		<link>http://danputt.com/2007/03/09/dear-jetblue/</link>
		<comments>http://danputt.com/2007/03/09/dear-jetblue/#comments</comments>
		<pubDate>Sat, 10 Mar 2007 03:27:38 +0000</pubDate>
		<dc:creator>danputt1</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[nyc]]></category>

		<guid isPermaLink="false">http://danputt.com/2007/03/09/dear-jetblue/</guid>
		<description><![CDATA[
I really want this to work&#8230;I really do.  I love cheap fares, I love your plush leather seats, I love your fairly quick check in process, and I really LOVE your DirectTV in every seat, but you&#8217;re making this really hard.  First you completely cancelled my trip to Columbus a few weeks ago [...]]]></description>
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		<title>Jetblue responds</title>
		<link>http://danputt.com/2007/02/20/jetblue-responds/</link>
		<comments>http://danputt.com/2007/02/20/jetblue-responds/#comments</comments>
		<pubDate>Wed, 21 Feb 2007 02:59:40 +0000</pubDate>
		<dc:creator>danputt1</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[stocks]]></category>

		<guid isPermaLink="false">http://danputt.com/2007/02/20/jetblue-responds/</guid>
		<description><![CDATA[After an absolutely painful 5 days for Jetblue, they apparently have their act together.  They announced a customer bill of rights today, which I think is a good idea at heart but really doesn&#8217;t quite get it done. I will say it is a step in the right direction, and is certainly more than [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>More Jetblue thoughts&#8230;</title>
		<link>http://danputt.com/2007/02/16/more-jetblue-thoughts/</link>
		<comments>http://danputt.com/2007/02/16/more-jetblue-thoughts/#comments</comments>
		<pubDate>Fri, 16 Feb 2007 18:33:34 +0000</pubDate>
		<dc:creator>danputt1</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[nyc]]></category>
		<category><![CDATA[personal]]></category>

		<guid isPermaLink="false">http://danputt.com/2007/02/16/more-jetblue-thoughts/</guid>
		<description><![CDATA[
(the filled JFK terminal yesterday)
So I thought instead of just complaining about all the things that went wrong the last few days for Jetblue, I thought I could maybe offer some solutions from my perspective. Now I can&#8217;t even imagine the complexity of their situation, and I know they are doing the best they can, [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Disaster at JFK</title>
		<link>http://danputt.com/2007/02/15/disaster-at-jfk/</link>
		<comments>http://danputt.com/2007/02/15/disaster-at-jfk/#comments</comments>
		<pubDate>Thu, 15 Feb 2007 22:54:32 +0000</pubDate>
		<dc:creator>danputt1</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[nyc]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[stocks]]></category>

		<guid isPermaLink="false">http://danputt.com/2007/02/15/disaster-at-jfk/</guid>
		<description><![CDATA[
(4 of Jetblue&#8217;s 6 baggage carousels  were like this at JFK today&#8230;a baggage wasteland)
I had a fun full day at JFK airport today courtesy of Jetblue and the winter storm from yesterday.  In the past I&#8217;ve been a Jetblue champion, often bragging about it to people as the best airline to fly.  [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>How not to process an online customer service claim</title>
		<link>http://danputt.com/2007/01/04/how-not-to-process-an-online-customer-service-claim/</link>
		<comments>http://danputt.com/2007/01/04/how-not-to-process-an-online-customer-service-claim/#comments</comments>
		<pubDate>Thu, 04 Jan 2007 17:28:35 +0000</pubDate>
		<dc:creator>danputt1</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[tech]]></category>

		<guid isPermaLink="false">http://danputt.com/2007/01/04/how-not-to-process-an-online-customer-service-claim/</guid>
		<description><![CDATA[I&#8221;m incredibly annoyed with Yahoo Search Marketing in a number of ways, but the most pressing is the fact that we have money locked in our account with no way to get it out.  Basically they have a minimum charge amount that we can&#8217;t remove or spend, and whenever our account balance approaches our [...]]]></description>
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